Organi­za­tional Devel­opment

Organi­za­tional Devel­opment

Solving the strategy imple­men­tation gap through capability building

To achieve sustainable digital success, it is important to utilise the right skills, processes and tools and to empower your teams. We accompany you on the way to your organi­zation with future potential.

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Dr. Dirk Franssens und Jonas Klinger im Gespräch

Capability Building

Which capabil­ities does your organi­zation need to develop its full potential?

To be successful, a company must have the necessary skills and compe­tences to overcome challenges and adapt to change. The targeted devel­opment of these skills enables a company to remain flexible and agile and to respond to dynamic market condi­tions.

Where are the right capabil­ities becoming increas­ingly important?

Laptop mit Daten-Dashboard

Data Driven Marketing

Data analysis, visual­ization and business intel­li­gence

R-Commerce Schichtenmodell


Person­al­ization, live data analysis, customer segmen­tation

Artificial Intel­li­gence (AI)

Data science, machine learning and the use of AI

Smartphone in der Hand eines Mannes, überlagert mit diversen User Interfaces.

Marketing automation & person­al­ization

Data analysis, target group segmen­tation, person­al­ization

The building of capabil­ities starts where your organi­zation stands.

Visualization of the development of capabilities in four steps: Needs analysis and prioritization of capabilities, development of Target Operating Model (TOM), implementation support, prioritization of measures

Needs analysis and prioritization of capabilities

Which skills does your organi­zation need to develop its full potential?

Devel­opment of a target operating model (TOM)

Which roles, processes and tools fit the defined capability?

Prior­i­ti­zation of measures

Which inter­ven­tions are the right ones to close the gap between strategy and imple­men­tation?

Imple­men­tation support

How do we implement the measures to leverage capabil­ities and build the TOM?

Further methods & frame­works

We also utilize these methods & frame­works

Identify the most important problems with design thinking and other user-centred working methods

The ability to identify the central problems of a company is crucial in order to develop effective solutions that meet the needs of customers. We introduce your employees to user-centred working methods such as design thinking and behav­ioural design and provide hands-on support in your project. Because at the end of the day, it is the customers who determine the success of the company with their decisions. This is only possible if all employees pull in the same direction.

First things first: priori­tising capabil­ities according to business value

Prior­i­tizing corporate objec­tives according to their business value is crucial to ensure that resources are used efficiently and that the greatest possible value is created. By focussing on the most important objec­tives, companies can ensure that they achieve their strategic plans and secure long-term success.

Target operating model (TOM): Ensure continuous imple­men­tation and cooper­ation

Together with your team, we derive recom­men­da­tions on which roles & skills, which processes & methods and which tools can help you to implement the defined capabil­ities sustainably. An effective target operating model is crucial for the successful imple­men­tation of the corporate strategy and cooper­ation between different areas. By contin­u­ously reviewing and optimising the TOM, we can ensure that you achieve your goals and secure long-term success.

Trust archi­tecture: system­at­i­cally building more trust in the company

Trust in the skills and expertise of employees and the integrity of management form the basis for your company’s success. We help to system­at­i­cally develop trust among each other and from the customer’s perspective in the brand and company and to implement solutions. Using the 10 dimen­sions of the “Trust Archi­tecture” method­ology developed by Prof. Dr Eric Eller, we analyse your current level of trust together — perhaps even with the author of the book himself. On this basis, we develop new forms of cooper­ation and a customer-centred attitude that promote commitment, mutual respon­si­bility, goal orien­tation and a sense of purpose.

In One Sentence

Organi­za­tions are also just people.

We firmly believe that building capabil­ities is the key to sustainable solutions for our customers. Our focus is not only on solving problems, but also on strength­ening our customers’ capabil­ities and resources so that they are successful in the long term. With our holistic approach to capability building, we create the basis for bridging the gap between strategy and imple­men­tation.
Dirk Franssens

Dr. Dirk Franssens

Circle Lead Organi­zation & Change