Make your organization user-centric — with – with organizational design
Human-centered design is our mantra for organizational development — and thus the key to successful digital and agile transformation with enhanced team performance.
Organizational design is about removing bottlenecks and building bridges – pragmatically, empathetically, professionally, and at eye level. We help you foster cross-functional team collaboration to build a customer-centric and agile organization.
+170% productivity with content production agilization at Allianz
Establishing an agile fundraising organization
Process optimization and team enablement
Our services in detail
- Break down organizational silos, rigid hierarchies, and accountability mindsets
In matrix organizations, we often find that roles and responsibilities are unclear, and there is a lack of real commitment and purpose. Together with your employees, we uncover typical problems such as low trust and lack of goal orientation. We work with you to develop new, agile models of collaboration and establish methods for monitoring goals, such as OKRs.
- Accompany the introduction of a new software solution
Implementing new systems always involves a process of change. Old ways of working are challenged and new ones must be established. Above all, the acceptance of the new software by all employees is decisive for the success of a new introduction. We accompany this process — depending on your needs — from the initial requirements analysis to training and documentation.
- Set up sales organization more digitally
Sales is built on trust and relationships. There is often a fear that digitalizing sales will disrupt that trust. We work with your sales team to identify the tools, processes, and methods that will help you keep pace with market dynamics. In the process, we establish new approaches and ways of thinking, build meaningful target management, and create awareness of real customer needs.
- Build and apply Agile methods and mindset pragmatically
“We need to be agile now”. We say: Everything can – nothing has to. Not every organization is ready for a Spotify model, and not every project needs to be strictly SCRUM. We introduce your teams to the benefits of an agile and user-centric way of working. We work with you to find out which methods will help you to empower your teams and how a mindset change can be successful. Our agile coaches and certified product owners will also support you in the project if needed.
- Establish user-centered way of thinking and working
Customer experience and customer centricity are more than just buzzwords. We train your employees in user-centered working methods such as design thinking and behavioral design, and provide hands-on project support. At the end of the day, it is the customer’s decisions that determine your success. This can only be achieved if everyone is on the same page.
- TrustArchitecture: systematically building more trust in the company
Trust in the skills and expertise of your people and the integrity of your leadership is the foundation of your organization’s success. We help you to systematically develop and implement solutions that build trust among employees and customers in your brand and company. Using the 10 dimensions of Prof. Dr. Eric Eller’s “TrustArchitecture” methodology, we analyze your current level of trust — perhaps even with the author himself. On this basis, we develop new forms of cooperation and a customer-oriented attitude that promotes commitment, mutual responsibility, goal orientation and a sense of purpose.
We don’t like to talk about ourselves. But our customers do.
“Designing an accepted department vision and strategy roadmap was a major highlight of the collaboration.”Sierk Conradi
Digital Marketing and Corporate Communications, KFW
“elaboratum provided essential support to Sigel in one of the most important transformation projects: digital customer-centric marketing.”Dr. Joachim Roth
Managing Director, Sigel GmbH
“Agile ways of working with elaboratum have enabled us to achieve a measurable increase in productivity of up to 170%.”Philipp Jäckel
Head of Digital Sales, Allianz
In one sentence