Conversational AI & Chatbots
Real talk: Inspiring customer journeys with conversational AI
Leverage the future of digital interaction with clickbots, chatbots, voicebots and artificial intelligence automation – best of all with natural and intuitive conversational design!
We understand the opportunities and risks of conversational AI. Our approaches bring the advice online: natural interactions that reduce service costs, increase revenue and strengthen customer relationships.
How do dialogs become value-creating interactions?
Behavioral Bot Design at the Digitale Kundenerfahrung 2022 conference
Our services in detail
- Pursue a clear strategy
Work with us to develop a clear strategy for your conversational solutions — whether clickbots, chatbots, voicebots or other AI-based automation. We work with you to find and prioritize the right use cases, define the customer and business benefits, and create a roadmap for your project. We help you to address customers’ real problems of your customers and solve them through user-friendly dialogs.
- Select suitable technology and systems
With so many technologies and systems for conversational solutions on the market, it’s easy to choose the wrong provider as all of them promise to have the best technology. Our experienced experts analyze your use cases, global and regional business and IT requirements, and the needs of your customers to find the perfect technology for you. Let us guide you through the entire selection process and benefit from our audit-proof and independent advice.
- Design and implement in a behavioral science manner
Learn how we work with you do design and implement your behavioral science solution. With our proven methods, such as behavioral bot design with PsyConversion® and TrustArchitecture, we take your solution to a new level. Our conversational design always focuses on the needs of your customers and our holistic view of the customer journey ensures adoption and usage. Avoid cannibalization effects and enjoy a smooth go-live with our support in technical implementations, targeted user guidance, extensive testing and coordinated rollout plans.
- After go-live: train, optimize and scale
After go-live, you need to realize the full potential of your conversational solution. We help you to continuously improve the customer experience through semantic training, continuous testing and effective reporting. Benefit from our years of experience in managing large projects and work with us to develop your conversational solution together. Whether you want to extend existing functionality, introduce new use cases or scale internationally — we can help.
Deploy conversational AI where added value is created.
Experience and conversion boost
Chatbots for Allianz
An agile evidence-based approach ensures that the chatbot delivers compelling interactions and helps users become more likely to buy insurances.
Price calculation via chatbot
Selling insurance in dialog
An insurance company experiences the difference between personalized price calculations via chatbot and conventional online calculators: conversational AI increases sales.
Strategy for conversational solutions
Global B2B company excited
Digitalizing and automating customer interactions with conversational AI increases global sales and reduces service efforts.
Let’s get down to business