Business Processes & Technology

The path to a future-proof and investment-friendly system landscape starts with a clear strategy and vision for your company’s devel­opment. Your systems and processes should not only map and optimize existing business processes, but should also be designed to be flexible and to support your future strategy. As a decision maker, you would do well to consider planned business changes, to deal with digital trends and technologies (such as artificial intel­li­gence, data strategies and automation), and regulatory require­ments (such as the GDPR).

Only those who are aware of the potential changes in future business processes, can make informed and investment-safe IT decisions that will secure compet­itive advan­tages for the company in the long term. We work with you to develop the corner­stones of your vision and strategy and derive a concrete target picture — as strategy and technology consulting in close inter­action.

It’s a familiar scenario: the business department complains about a sluggish and cumbersome IT landscape, while IT managers shake their heads at unreal­istic business require­ments that demand too much of current IT systems and force them to perform cumbersome “contor­tions”.

In such situa­tions, a neutral expert view of the business processes and under­lying IT systems can provide valuable insights. We analyze your existing IT, data and process landscape with a holistic view of your business goals. This enables us to identify the potential and limita­tions of your current processes, systems and data at an early stage and to incor­porate these framework condi­tions directly into the subse­quent conceptual design. By always examining and evalu­ating business processes and technology together, we create a corridor for strategy and design that is future- and investment-proof. By applying various evalu­ation methods, specific weaknesses can be identified and independent recom­men­da­tions for action can be derived.

In order to create the target image of your system landscape, we first take a close look at your business processes in order to optimize them and make them more effective. We support you in clearly defining your require­ments and goals and trans­lating them into feasible projects that lead to sustainable business results. Together with you, we define the core require­ments and processes for the desired target archi­tecture in order to then develop a prior­i­ti­zation and scoping of the necessary projects. As a result, you will have a clear picture of your target archi­tecture, the high-level core processes and customer journeys as well as the necessary require­ments documen­tation.

To achieve these goals, our experts have many years of practical experience in the collection and struc­turing of core require­ments for the most important system compo­nents of a digital ecosystem (e.g. CMS, store systems, CRM, PIM, CDP, DWH) and skill­fully apply their knowledge of business and IT processes to translate between the specialist depart­ments and IT.

Whether CRM, PIM, store systems, CMS, DWH, CDP, or other IT systems: Choosing the right IT solution and the right service provider is a key success factor for the future viability of your company. With our proven approach, we guide you through this process and help you select exactly the right IT systems, tools and service providers for your specific needs — neither too big nor too small — for today, tomorrow and the day after tomorrow. Our selection process is neutral, system-agnostic, audit-proof, and field-tested. And of course, we work closely with you to ensure that the process is truly aligned with your business goals. This ensures that we fully under­stand your specific require­ments and needs, and that the selection is tailored to you.

Our deliv­er­ables include a detailed, compre­hen­sible assessment and a clear recom­men­dation for future systems and service providers. Our broad market overview and our experts’ deep under­standing allow us to ensure a perfect fit between your strategy, your processes, and the systems and service providers you need.

In contrast to many other consulting firms, a digital­ization project with elaboratum is usually not finished after the strategic conception and the selection of the optimal systems and service providers. Because experience shows: The moment of truth often comes during the opera­tional imple­men­tation of the projects. This is where strategy and concept meet hard reality — in the form of data, inter­faces, processes and systems.

To master these challenges, we accompany most of our customers through the critical imple­men­tation phase: Our experi­enced consul­tants act as your project manager, project management office (PMO), or product owner. In this way, we ensure that the strategies and concepts we develop with and for you actually unfold their full power in the opera­tional imple­men­tation. At the same time, through profes­sional project commu­ni­cation, pragmatic training and active knowledge transfer, we ensure that everyone is involved and that the necessary skills and knowledge are built inter­nally. For maximum satis­faction, genuine buy-in from your employees, and the widespread accep­tance that is the foundation for the success of your digital project.